Return Policy

**Return Policy**

At Squid, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward and hassle-free return process.

**Free Returns & Refunds**
You may return most items within 30 days of the delivery date for a full refund. Returns are free of charge, and we will cover the cost of return shipping for eligible items.

**Conditions for Return**
To qualify for a refund, items must be unused, in their original condition, and include all original packaging, tags, and accessories. We reserve the right to refuse returns that do not meet these conditions.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a return authorization.
2. Pack the item securely with all original components.
3. Ship the item back using the prepaid return label provided.

**Refund Processing**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

**Exclusions**
Certain items may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Items marked as final sale

**Contact Us**
If you have any questions or need assistance with your return, please do not hesitate to reach out.

**Company Address:**
No. 28, Zhongguancun Street, Haidian District, Beijing

**Email:**
squid@loaeyes.com

**Phone:**
+86 15103009837

We are here to help and ensure your experience with us is nothing short of excellent.